Terms and Conditions

The following terms and conditions apply to all deliveries from Dynello ApS, Rudemøllevej 78A, 7800 Skive, Denmark (VAT no: DK36415657) for customers ordering goods at Dynello's online shops dynello.com, dynello.de, dynello.fr, nl.dynello.com, dynello.es, dynello.it, dynello.dk and dynello.se

1. FINAL CONTRACT

There is a final and binding agreement between you and Dynello ApS when your order has been confirmed by Dynello ApS. Dynello ApS sends an invoice to you by e-mail when the order has been accepted and shipped. The receipt for the order, which is received immediately after your submission of the order, does not constitute an order confirmation.

You can buy products at Dynello's online shop as a private consumer and as a business customer. Business customers (outside Denmark) can buy VAT free if they have a valid VAT number that can be verified in VIES database.

2. PRICES, FEES AND SHIPPING COSTS

All prices shown in the webshop are inclusive taxes (VAT) and exclusive shipping costs. The current price is the one stated on Dynello's online shop for the product concerned on the date of the ordering.

Applicable currency is indicated next to the price.

Dynello ApS reserves the right to change prices that may have been incorrectly stated on Dynello's online shop. Dynello ApS reserves the right to change prices, fees and / or other costs stated on Dynello's online shop at any time.

Shipping costs will be calculated at checkout based on your delivery address. Depending on your address and type of products the rate will differentiate. We use several carriers for shipping your goods depending on your address, such as PostNord, GLS, UPS and so forth.

See current shipment cost at our shipping information page.

2.a. SHOPIFY PAYMENTS

In order for you to pay with credit cards, we use Shopify Payments. Your personal data transferred is processed in line with Shopify's own privacy notice.

2.b. PAYPAL

In order for you to pay via PayPal, we use PayPal Commerce Platform. Your personal data transferred is processed in line with PayPal's own privacy notice.

2.c. KLARNA PAYMENTS

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

3. DELIVERY

All orders placed before 08.00 am and if the order is accepted by Dynello ApS will often be processed the same working day. All orders placed after 08.00 am, on the weekend, or on bank holidays, will often be processed the next working day.

Delivery time is 3-14 working days depending on your address. All orders will be shipped via PostNord, GLS, UPS, or a similar freight forwarder.

Once your order is dispatched from Dynello ApS, you will be notified via the email address that you provided during checkout. The notification email is sent from the freight forwarder or Dynello ApS and includes details about your unique tracking ID.

All packages are sent from Dynello ApS's business address in Denmark.

3.a. PARCEL SHOP DELIVERY

Should you not be at home during delivery, will the parcel most likely be delivered at nearest Parcel Shop (fx GLS ParcelShop) of which you will be notified where by text or/and e-mail to arrange pickup. Dynello will consider the order delivered when it reaches nearest Parcel Shop. Dynello is not obliged to make a second delivery attempt.

Dynello ApS reserves the right to exclude persons from purchasing through Dynello's online shop.

Dynello ApS is not obliged to deliver goods that are sold out of stock.

4. TAXES, VAT AND DUTIES

When applicable, it is the customer's responsibility to pay any relevant fees, taxes, and/or duties in the country of import. Dynello ApS is not responsible for any shipping delays caused by outstanding import taxes.

If you are a business customer, you can buy VAT free if you can provide a valid VAT number that can be verified in the VIES database. Any attempt of fraud using a fake or invalid VAT number will be reported to the authorities.

VAT cannot be deducted and refunded after an order is made and delivered.

To buy VAT free as a business customer, please send your order to order@dynello.com

4.a. INSURANCE

Shipments are sent without insurance and Dynello ApS cannot be held accountable for any lost packages.

5. RETURN AND EXCHANGE POLICY

You have the right to cancel your purchase.

The right of cancellation applies for 30 days and the period is calculated from the day you received the goods.

If the last day to use the right of withdrawal is on a Saturday, Sunday, public holiday, constitution day, December 24 or December 31, the deadline expires on the following working day.

The cancellation deadline is met if you send an email notice that you wish to cancel your purchase to info@dynello.com before the withdrawal period has expired.

The product must be returned to Dynello ApS no later than 14 days from the date you have informed us that you wish to use the right of cancellation.

The product must be returned in unused condition and in original packaging.
We do not accept returned items if they:

• Do not include orginal packaging.
• Do not include all orginal items.
• Original packaging has been severely damaged.
• Products have been used and have visible scratches, wear and tear.

Contact us for returns information: info@dynello.com

5.a. RETURN COSTS

The purchaser is responsible for the cost/carriage of the items to be returned. This means that any costs associated with return of items accrues to the purchaser.

This also includes any return label made by Dynello, which will be invoiced to the purchaser.

6. WARRANTY

All goods are sold with warranty according to your statutory rights, which apply for the original purchaser only. Any claims on warranty require proof of purchase.

6.a. FAULTY GOODS

Dynello ApS grants a warranty period of 24 months for all goods under the Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC) from the date of receipt.

The warranty means that you can complain about construction defects and deficiencies of the goods within 24 months from the receipt of the goods.

Therefore, the warranty does not apply to wear and tear or if a product has been used inappropriately. If you wish to complain about a product, please contact us immediately after you have discovered the error by sending pictures and description to info@dynello.com

6.b. LIMITATIONS IN THE WARRANTY

Normal wear, abrasion, misuse, alteration, abuse or taking apart of the product are not covered. This warranty does not cover damage caused by improper care, accidents, prolonged UV exposure, or the natural breakdown of certain materials over long periods of time.

Dynello will not be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply.

Shipping charges to Dynello for a defective product are not covered.

6.c. HOW TO OBTAIN WARRANTY SERVICE

To claim on the warranty, you will need to submit proof of purchase to the seller or Dynello. If you have made your purchase at our online shop, please send your warranty claim to info@dynello.com

7. DISPUTE RESOLUTION

Any dispute and any agreement and purchases made in relation to Dynello ApS are subject to Danish law and shall be resolved by the Danish courts unless otherwise determined by mandatory law.

8. CONTACT

If you have any questions, problems, information or complaints, please contact us at info@dynello.com